Appointment Policy

Please call and leave a message or fill out an appointment request to set up an appointment.  Messages will be answered by the next business day, at the latest.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, and personal checks.  We also offer no interest payment plans through Care Credit, a healthcare credit card.  For safety reasons, WE DO NOT CARRY OR ACCEPT CASH payments.

Special Considerations for House Calls

• Please complete all appropriate paperwork prior to your housecall appointment.  Whenever possible, please fax or email the documents ahead of time (ie, at least one day before your scheduled appointment).
• Please be sure that you have your pet confined so s/he is readily accessible at your appointment time.  If your pet cannot be caught or found, your appointment may need to be rescheduled.
• A physically able person who is over the age of 18 must be present to assist in restraining your pet for examination and/or procedures during the house call appointment.
• Generally speaking, the base house call fee is for residents of Burleson, Crowley, Joshua, and south Fort Worth.  Housecalls in other areas may be arranged in most cases.  Additional mileage fees will apply.
• Please note that there is an examination fee per pet, but just one house call fee per visit.  If you choose, you can coordinate visits with your friends/neighbors and split the house call fee (for multiple families' pets seen on a single block or at a single home, for example).